FREQUENTLY ASKED QUESTIONS

Delivery is free within 15 miles of the zip code 73102, near Downtown OKC.  Anywhere outside of that area would add a travel fee of $2 per mile. 

We thoroughly clean and sanitize all components of our setups after every use!  The cleaning products we use are safe, non-toxic and environmentally responsible. 

We do setups both indoors and outdoors!  If you are wanting an outdoor setup, it must be on wood, concrete, or low cut grass, no sand or dirt areas.  The size needed for each setup is included in the package details, but can be altered to fit your space if needed!

We know that Oklahoma weather can be crazy and unpredictable!  We ask that all outdoor setups have an indoor area to use as a backup plan in case of any chance of rain.  If that is not feasible for your event and weather ultimately ruins party plans, then we will either offer a refund or credit for a future rental.  Rescheduling is dependent upon product availability.

We also recommend using a shady area when booking an outdoor setup during the hot summer months, as soft play equipment can get hot to the touch while in direct sunlight!

You can make changes up to 48 hours before your scheduled setup time. These changes are dependent upon product availability and subject to a late fee.

We are partnered with Balloons By Emma and love adding her work to our play areas! If you are planning to add your own balloon garland to our setup, Never Grow Up must install and uninstall it to prevent any damage to our equipment. We can do this for a $25.00 fee. 

We accept credit card payments via Square. 

Cancelling your event at any time after paying your $50 deposit will result in the loss of your deposit, as this deposit fairly compensates Never Grow Up for committing to provide the rental equipment and turning down any other potential customers for that date.

In the event of a cancellation, Never Grow Up will work with you to reschedule your event, dependent on availability. Cancel your event at least 48 hours in advance for a full refund of any payments made toward the rental itself, not including the $50 deposit.  

It is never too early to book your setup, as our rental equipment is first come, first serve!  We recommend booking 4-6 weeks in advance to ensure you get the date and package you want.  

We require a $50 deposit to secure your event date, which is a refundable damage deposit.  This deposit will be refunded upon teardown and inspection, assuming there is no damage to any of the equipment.  The total cost of the rental, including any add-ons and travel fees, is due 48 hours before your event.  

Click the link below to fill out a short contact form and we will get back to you ASAP!